Help & Questions
Help & Questions
Have a question? We've got answers! Browse our frequently asked questions below or reach out to us directly.
Orders & Shipping
How long does shipping take?
Most orders ship within 3–5 business days. Delivery times vary by location, typically 5–10 business days within Canada.
Do you ship internationally?
Not yet! Who knows what the future holds.
How do I track my order?
Once your order ships, you'll receive a tracking number via email.
Products
Are your products 3D printed?
Yes! All our collectibles and accessories are designed and 3D printed in Metro Vancouver, Canada.
Can I request a custom order?
Absolutely! We love custom projects. Contact us with your idea and we'll do our best to bring it to life.
What materials do you use?
We use high-quality PLA and resin materials to ensure durability and a premium finish.
Returns & Refunds
What is your return policy?
Please visit our Return Policy page for full details.
Contact Us
Still have questions? We'd love to hear from you!
- 📧 Email: vancustom3dlab@gmail.com
- 📍 Based in Metro Vancouver, BC, Canada